Terms and Conditions - Video Phones

Standard Agreement for the 5Tel VoIP Service
Provided by 5Tel Communications Pty Ltd (ABN 73 124 531 086)

1. These terms and conditions apply to the 5Tel Communications VoIP service (the "Service"). Please read this agreement (the "Agreement") before using the service in whole or in part. In this agreement, “5Tel”, "We" or "Us" relates to 5Tel Communications or their agents and "You" or "Customer" relates to the person, person(s) or organisation receiving the Service. Also, acknowledge that these terms and conditions may vary from time to time. Customers should check on a regular basis to keep up to date with any amendments or changes that occur. Notification of changes will normally be made by updates to Our website and/or email notification up to 14 Days prior to commencement of changes.

2. You acknowledge that although we will take all reasonable steps to make sure you receive the voice service within the local calling areas, the voice service is not free from faults or interruptions. Certain factors, such as network congestion, maintenance, technical capabilities, geographic factors, obstructions or interference may mean you will not receive the voice service at certain times.

3. When using this service, you will ensure that you and others comply at all times with all laws and obligations, regulations, codes or determinations or any other requirements of any government or statutory authority, including licence conditions, applicable to the services and their use. Failure to comply with any licence, permit or authorisation relating to the connection of equipment to the Service Delivery Point or use of the services may result in immediate termination of the agreement. In addition, you must not transmit, distribute or otherwise publish on the Service any libelous, defamatory, abusive material or material that could give rise to civil or criminal proceedings. If this occurs, 5Tel will not be held liable for any charges incurred by these proceedings.

4. The contents of the Service, including, but not limited to text, photographs, graphics, video and audio content (the "Content") is protected by copyright as a collective work or compilation under the copyright laws of Australia and other countries, and owned or controlled by 5Tel, their affiliates or the party credited as the provider of the Content. All individual articles, content and other elements comprising the Content are also copyrighted works. You must abide by all additional copyright notices or restrictions contained in the Service. You may not copy, reproduce, distribute, publish, enter into a database, display, perform, modify, create derivative works, transmit, or in any way exploit any part of the Service. Without limiting the generality of the foregoing, the 5Tel service may not be resold or otherwise resupplied by any account holder to any other person or entity without 5Tel's prior written consent.

5. Fees and charges applicable to your service will commence from the date of connection to 5Tel. We will email an invoice to you no less frequently than monthly, and you must pay these fees and charges by the invoice due date, or next business day. All fees and charges will be billed to your nominated credit/charge card. If you cancel your credit/charge card authority, or if you do not pay your invoice by the invoice due date, 5Tel will charge a fifteen dollar late fee and may at the discretion of 5Tel management – withhold or suspend additional services until all outstanding fees and charges are paid in full. 5Tel also may at its discretion charge a fee of no more than 20% in each calendar month for late payments exceeding 14 days of invoice due date. Charges for archive or hardcopy invoices may apply. 5Tel can decide that you have a credit limit. If so, we will tell you what that credit limit is. If you exceed the credit limit, we may suspend the service until you pay all call charges owing on your account. Finally, we may ask you to pay a deposit for some or all of the service charges in advance, in order to receive or continue receiving your service. You are still required to pay us your monthly charges by the invoice due date.

6. If you have authorized payments by credit card, debit authority or other similar methods, then payments shall be drawn against your authority when due without further notice to you unless you terminate the payment method by 14 days written notice to 5Tel. Disconnection to the Service will occur in the event that your authorized payment method is refused or dishonoured by your nominated financial institution. 5Tel will not be required to send an invoice for authorized payments by credit card, debit authority or other similar methods.  You may request a copy of relevant invoices at a costing deemed suitable by 5Tel at the time of request.

7. Your term begins when you are first connected to 5Tel and continues for the period of time until you disconnect. Should your details change at any time, you must notify us immediately. If you want to discontinue your connection, you must give us notice by emailing the 5Tel billing department and requesting a disconnection. A confirmation of disconnect email will be sent by return email and the service will be disconnected within 7 days. The confirmation email is your proof that we have received your cancellation request. 5Tel may suspend, restrict or disconnect the service under varying circumstances. A final invoice will be issued after disconnection and you must pay all fees and charges you incurred using the service, up to the date of disconnection.

8. 5Tel's records are prima face evidence of the Customers use of the service and the charges payable. 5Tel allows customers to connect to the service using their own device. 5Tel only charges for answered calls and ceases to charge when the call is terminated by the caller. Timed calls are calculated using the total network time used for each call. The Customer agrees that any calls from the 5Tel number supplied to the Customer are deemed to be authorized by the Customer and the Customer will pay all charges accordingly. International, national and mobile timed calls are charged in one minute increments

9. 5Tel may provide a voicemail service for each customer. There is no charge for this service however a local call charge will apply for voicemail retrieval. 5Tel may provide Customers and Resellers with access to the 5Tel billing software. This software may provide figures detailing total call costs and individual call details. Where the software is provided, it is provided as a guide only and records should be kept by the Customer to check that the total provided is correct. The software should serve only as a tool for verifying the Customers own records.

10. All Customers are assigned a unique 5Tel identification number and password. The Customer should keep confidential all passwords the Customer is given in connection with the service. The Customer acknowledges that 5Tel will disclose any information in connection with the customers accounts to any person who correctly quotes the Customers password.  Unauthorised usage of your account due to your disclosure of username and password whether authorised or not will be the responsibility of yourself.

11. 5Tel can issue customers with three different types of phone numbers for their phone service.

Location Independant Communication Service Numbers (0550).
0550 Numbers are a number range introduced by the Australian Communications and Media Authority (ACMA) for use by innovative communications services such as VoIP. All account holders with 5Tel, except free accounts, who are not issued with a Local Geographic number, will be issued with an 0550 number.

Local Geographic Numbers.
These are regular Australian geographic telephone numbers issued by the ACMA. They are the same numbers as you would receive on a regular phone service provided by Telstra, Optus, AAPT or other telecommunications provider. They are State based and start with 02, 03, 07 or 08. Your rights and obligations are regulated by the ACMA. This includes the ability to port your number between different carriers. 5Tel can provide local numbers in most areas. To receive a local number you must provide a residential or business address in that local area where the telephone service is connected. Your local number can be listed in Sensis, plus the white and yellow pages.

Numbers from the 5Tel incoming DID service.
5Tel DIDs are direct in dial numbers owned by 5Tel which are connected directly into our private branch exchanges (pbxs) in various cities around Australia. 5Tel’s incoming DID service gives you exclusive use of one or more of these numbers, so that any calls to the number will be automatically directed to your 5Tel phone. You can further divert this call to any other fixed or mobile phone. 5Tel DIDs are available in Brisbane, Sydney, Canberra, Melbourne, Adelaide, Perth and the Gold Coast. The benefit of having a DID is that callers in those cities will only pay a local call to access the DID number and the call will be directed to your 5Tel phone anywhere in Australia or overseas. You can have as many DIDs directed to your service as you like, from as many cities as you like. These can be additional to any Local number and/or 0550 number you may have already connected to your service. 5Tel DIDs are not listed in Sensis or the white or yellow pages. A DID number cannot be sent as your caller ID. The caller ID of the caller will be sent to your 5Tel phone unless it has been withheld. 5Tel DIDs always remain the property of 5Tel and the use of these DIDs is a service offered by 5Tel. You cannot port a 5Tel DID to another provider.

12. When calling Emergency Services (000) from a 5Tel phone, except a free account, your location details will be automatically transmitted to the operator. Because you are using a VoIP phone service, the operator will, when possible, verify your location details with you.

13. If, in 5Tel's opinion, you breach any of terms and conditions of this Agreement, we may suspend, terminate or limit your access to the Service and terminate this Agreement effective immediately. The termination of the Service shall not preclude 5Tel from exercising any other rights 5Tel may have against you under this Agreement.

14. These terms plus the terms of the chosen Service(s) constitute the entire Agreement between the Customer and 5Tel in relation to Service(s). Any condition, warranty, representation or other term which might otherwise be implied into or incorporated into these terms and conditions, or any collateral contract, whether by statute, common law or otherwise, is hereby excluded. Neither party shall have any remedy in respect of any untrue statement made to it upon which it relied in entering into this Agreement (unless such untrue statement was made fraudulently) and each party's only remedy shall be for breach of contract as provided in this Agreement.

15. Termination of service on accounts paid yearly or quarterly in advance will receive a refund of 50% only of the unexpired portion of the amount paid.

16. 5Tel may at it's discression charge a payment processing fee to offset charges for the processing of payments via it's banking institution and accounting departments. The payment processing fee may vary from customer to customer.

17. These terms and conditions are governed by the laws and regulations of the State of Queensland.
Acceptable Use
1. We have the right to suspend or discontinue service generally, or to disconnect your service, at any time. In addition we reserve the right to immediately disconnect your service at any time without notice.
Disconnection of your service may occur in the following circumstances.
a - Unlawful or inappropriate use: If we determine that you have used our service or the provided device for an unlawful or inappropriate purpose. If we determine that the use or content does not conform to the requirements in this agreement or that it interferes with our ability to provide service to you or others.
b - Non-Payment: If any charge to your payment method is declined or reversed, your payment method expires and you have not provided us with a valid replacement payment method, or in case of any other non-payment of account charges.
c - Violation of laws of jurisdictions - If we determine that you have used our service or your device in violation of laws of jurisdictions outside of our service areas.
d - Inconsistant Usage - If we determine that your use of the service, features, or the device is, or at any time was inconsistent with the normal inbound or outbound usage patterns for the type of service or plan that you have purchased.
e - Tampering - If we determine that you have tampered with your device. In this instance we also reserve the right to charge you the full purchase price of any device provided to you for use with the service under a "special offer" scenario.
Our action or inaction under this section does not constitute any review or approval of your action or use or content.

Disclaimer of Warranties

The service is available "as is". We do not warrant that the service will be uninterrupted or error-free. There may be delays, omissions, interruptions, loss of data and inaccuracies in the service, information provided by the service or other materials available through the service.

Limitations of Liability

5Tel and their respective officers, directors, shareholders, employees, representatives, parents, subsidiaries, affiliates, agents, or licensors are not liable for losses or damages of any kind whether direct, indirect, incidental, consequential, special, punitive or exemplary, and whether tangible or intangible in nature including lost revenues or profits, loss of business or loss of data, in any way related to the service or for any claim, loss or injury based on errors, omissions, interruptions or other inaccuracies in the service (including without limitation as a result of breach of any warranty or other term of this agreement) even if such damages, claims, losses or injuries were foreseen or foreseeable. To the extent that any liability is not legally capable of being excluded, any claim against us arising out of contract, tort or otherwise shall be strictly limited to the amount you paid, if any, for use of the service.

Refund Policy

5tel will offer a refund under the following terms only.

1. Up to 10 days from purchase a refund will be issued for the purchase price of any telephony equipment purchased minus a 20% restocking fee. Any pre-purchased telephony time will not be refunded. No refund will be issued for any post paid telephony time. Freight expenses will not be refunded and return of the items to 5Tel will be at purchasers expense.

2. Purchases older than 10 days will NOT be entitled to a refund under any circumstance.

3. SIM (Subscriber Identity Modules) products are bound by terms and conditions of Lebara Mobile (http://www.lebara-mobile.com.au/en/termsandconditions.php). 5Tel is a distributor of Lebara Products and Services and are bound by the same terms and conditions as well as the applicable Refund Policy.